Question:
What is included with a full set?
Answer:
  Varsity, Athletic Script, Static Block and Tiffany all include 26 capital letters and 10 numbers.  Script and Shadow Block contains only 26 capital letters.

Question:
What type of files are include in the full set?
Answer:
  Varsity, Athletic Script, Shadow block, Script and Tiffany full sets include the following formats:
.dst - Tajima files
.cnd - Melco Condensed files (allows resizing with most software)
.exp - Melco Expanded files
.pes - Brother/Babylock/Bernina Home Embroidery format files
.sti - DataStitch outline file (allows resizing with DataStitch systems)
.ulx - Ultramatic Expanded files

In addition, there are 3 sizes included in all the above formats.  2 Inch tall, 2 1/4 Inch tall and 2 1/2" tall.

Static block contains .dst, .exp, ulx and .pes files in 2 sizes.

Question: How does it work if I decide to order a set as a download?
Answer:
Once you place your order we will process your payment.  Phone In, Fax In or Credit Card order will be processed quickly during normal business hours.  Once your payment has been confirmed.  You will receive an email that your purchase is ready for downloading.  You can then download your purchase as a .Zip compressed folder. This folder will contain all files related to your purchase.  There is no need for to select what format you need as they are all included with each download.  Your download will be available for at least 90 days from the purchase date.  You are responsible for your copy beyond that time.

Question:
How do I open the .Zip compress folder?
Answer:
If you are using Windows XP ,Windows Vista or Windows 7 the folder will open by simply double clicking on it.  After opening the folder you can select 'Extract all files'.  If you are using a older version of Windows, you may need to download a free utility to open the folder.  This can be easily found by doing an Internet search for "Unzip"

Question:
How long will it take to get my CD?
Answer:
Processing and shipping can take approximately  1 week.  We strongly suggest downloading the software since that will be available in hours not days.

Question:
How do I know what type of file I should use.
Answer:
95% of all embroidery software or embroidery machine will read the .dst Tajima files.  We suggest you start with these files.

Question:
How can I be sure this will work on my embroidery machine?
Answer:
You can download a sample letter from this website by clicking on the link 'Download Sample Letter'.  This will allow you download a sample letter that is exactly like the ones you can purchase. This download will contain all formats and sizes.  You can then use our step by step instructions to sew a sample or garment.